We offer You professional implementation of business digital IP telephone systems for Unified Communication (UC) what also include Info Novitas Call Center system. IN UC platform system we offer based on different UC platforms such as (Asterisk, 3CX, Elastix, FreePBX, Fonality TrixBox).
IN UC platform provides superior features and flexibility at a far lower cost in comparison to other professional solutions with similar functionality. IN UC platform replaces a hardware PBX without the need for additional phone wiring. It supports popular SIP phones, VoIP providers, and traditional PSTN lines. IN UC Phone System’s web-based management console makes it easy to configure, eliminating the need for expensive maintenance.
Info Novitas partnerships and represented VoIP & UC platforms:
Info Novitas service includes:
Advantages of IN Unified Communication System & Call Center:
IN UC VoIP PBX IP platform modules:
1. Standard VoIP Phone – Supports all standard telephone options such as: automatic receiving and redirecting calls, automatic receiving and redirecting calls, several types of call transfer, forming groups for calling, caller ID, video conference and voice calls, music on hold, automatic answering machine for every employee, voice mail, central phone book, automatic and manual call recording, call transfer with no need for putting call on hold and etc.
2.VoIP SoftPhone – system is designed to be used with software telephone as well, which can be installed on unlimited number of computers. This SoftPhone is developed for Windows operation system and for mobile phones (Android, iPhone and Microsoft Mobile). SoftPhone supports most UC platforms’ functions (eg. More lines, video calls, record calls, chat, integration with Outlook, etc.).
3.VoIP personal assistant – The module is installed on your computer and provides the following options: showing the presence of employees, making calls from Outlook and other integrated applications, personal and shared address book, manually redirect calls to voice mail, caller ID (incoming, outgoing, missed), the configuration of the period of availability of employees, management of incoming calls, create video conferencing, text messaging within the company (chat).
4.Fax server – UC platform also offers fax server that allows you to receive faxes via e-mail in PDF format. Support for T.38 and T.38 providers PSTN gateway devices.
5.Dislocated subsidiaries and employees – System functionalities in dislocated subsidairies and for mobile employees are equally usable as in the headquarters, where the system is implemented.
6.Integration module and networking – The system can be integrated with other systems such as Microsoft Exchange and active directory (AD/LDAP). Support for Microsoft Dynamics, plug-in for Microsoft Outlook, support for CRM integration. The possibility for very large installations – networking more UC / VoIP servers located in different geographical locations into one UC system.
7.Hotel module – An option which can be implemented additionally and supports following options: monitoring guest calls and preparing data for billing, automatic wake up calls, checking in and checking out, activating “do not disturb” option, determine the status of rooms trough the room phone.
IN Unified Communications (UC) digital platform
Unified Communications (UC) is defined as the process in which all means of communication, communication devices and media are integrated, allowing users to be in touch with anyone, wherever they are, and in real time.
UC allows an individual to send a message in one medium and receive the same communication on another medium. For example, a user can receive a voice mail message and can choose to access it through email or any phone.
IN UC platform components:
Cost reduction and savings possibilities with IN UC platform
Fixed and mobile telephony:
Other costs and positive effects: