Design of business processes

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The analysis of management and business processes represents the basic and fundamental step in the process of renewal and implementation of business information systems. We strongly believe that ‘analysis’ is the key to good ‘implementation’.

BPM ( Business Process Management) is a systematic approach to business improvement, based on shaping, measuring, analysis, improvement and managing of processes.

Design of business processes

When designing business processes it should be kept in mind that each industry has its specific processes. The analysis of business processes is done in order to

determine the time necessary to accomplish a business process
spot the stages that slow down the performance of business processes
a faster return of investment into the system

The analysis of business processes enables understanding the way the organization does business, from the value chain of customers and operating procedures to the automated workflows.

The analytical techniques can be classified into three groups:

techniques for measuring the performance – this group is more focused on the presentation of statistical analysis ( six sigma, pareto analysis)
structural techniques – this group is focused on the way business processes are organized and integrated
techniques from practice – the group is focused on the standard ways of performing tasks ( best practice)

: Analysis and business processes design, enables us understanding of the way business is done within an organization; from customer value chain and operative procedures to the automated workflows.

The Advantages of Installing BPM

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a reduced cost of the process
an increased quality of the process / fewer errors
a shorter duration of the process
a shorter training time of employees / lower costs
a reduced number of internal requests for support
a reduced number of complaints from users
an increased ability to predict situations and planning

BPM is a way of managing an organization through :

optimization of business processes
increase of efficiency and quality, and greater transparency
reducing the burden on resources
minimization of risks and costs
increasing the speed without affecting the quality